If the ice-maker is on but the fridge is not making any ice, see if one of the following will solve the problem.
Make sure the water tank is filled (non-plumbed)
If you own a non-plumbed refrigerator, make sure that the water tank is full. A depleted water supply may be the reason your refrigerator is having trouble making ice.
Avoid opening the freezer door too frequently or keeping it open for long periods
Your refrigerator needs to keep the air inside the freezer at a certain temperature to be able to produce the proper amount of ice. If the freezer door is opened too frequently or is kept open for long periods, the warm air that enters the appliance will increase the air temperature inside. This might slow down the ice-making process.
Check the water connections (plumbed)
If your refrigerator is a plumbed-in model, an obstruction or break in the water connections might cause a decrease or failure in your fridge’s ice-making capacity. These vary depending on the model. Follow the instructions in your appliance’s user manual to see how and where the connections are. If you’re having trouble finding your manual, download it here using your product’s model number. Check that these connections are correctly in place and not obstructed.
See if the ice-maker is blocked
The openings of the ice-maker may be blocked. When ice does not come out of the ice-maker, check for any ice stuck in the connections leading to the ice dispenser.
Consider technical problems
If the problem continues, your refrigerator might have a technical problem. If you suspect this to be the case, contact an authorised service agent.