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FAQ's

My air conditioner is not blowing as hard as it used to. How do I fix an air conditioner with a weak airflow?

Dirt build-up in the air filters, evaporator and condenser coils may lead to a drop in your air conditioner’s airflow. These filters need to be cleaned every 3 months or whenever there’s a drop in performance. If the air filters are dirty or clogged, the cool air produced by your air conditioner won’t circulate properly throughout the room. To clean the filters, consult your user manual as each model may have different instructions. If you’re having trouble finding your manual, download it here using your product’s model number. You can also contact an authorized service agent to get your evaporator and condenser coils cleaned.

My air conditioner is blowing out white smoke. Is it normal for an air conditioner to fog up?

Fog may form when cold, dry air from the air conditioner meets warmer, humid air in the room. This is normal and will go away when the room temperature drops. 

My air conditioner smells bad when it’s on. How do I remove bad odours from my air conditioner?

An air conditioner that has sucked in cigarette smoke or other bad odours may simply be blowing them back out. If the bad smell does not go away, your air conditioner’s air filters, evaporator or condenser coils may need cleaning.

 

In order to clean the filters, consult your user manual, as each model may have different instructions. If you’re having trouble finding your manual, download it here using your product’s model number. To get the evaporator and condenser coils cleaned, please contact an authorised service agent.

My air conditioner is making a banging noise. Is that normal?

Try to locate where the noise is coming from. If it is coming from the outside unit, turn off your air conditioner and check if there is anything obstructing the fans. If so, remove it and turn your air conditioner back on.

 

If the sound is coming from the indoor unit, turn off your air conditioner. The most probable cause is a loose part flying around inside the unit, potentially damaging other parts. In this case, stop using your appliance and contact an authorised service agent.

My air conditioner is making a buzzing noise. Is that normal?

Try to locate where the noise is coming from. If it is coming from the outside unit, see if the fan is turning. If it is not turning when the inside unit is working, the motor may be the source of the noise. The sound may also be coming from the rubber base or the connecting pieces of the outside unit. These parts may have worn out over time, which will make the unit lose its balance and buzz while working. In both cases, stop using your appliance and contact an authorised service agent.

My air conditioner is making a chattering or rattling noise. Is that normal?

Try to locate where the noise is coming from. If it’s coming from the inside unit, the sound may be coming from loose screws or the bolts of your air conditioner’s unit casing. Turn off your air conditioner and tighten them.

 

If the sound is coming from the outdoor unit, turn off your air conditioner and check if there is anything that’s fallen inside. Things like rocks may be hitting the fans, causing the banging noise. Remove them if possible.

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My air conditioner is making a clanking sound. Is that normal?

Try to locate where the noise is coming from. If the sound is coming from the indoor unit, turn off your air conditioner. The most probable cause is a loose part flying around inside the unit, potentially damaging other parts. In this case, stop using your appliance and contact an authorised service agent.

 

If the sound is coming from the outdoor unit, turn off your air conditioner and check if there is anything that’s fallen inside. Things like rocks may be hitting the fans, causing the banging noise. Remove them if possible.

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My air conditioner is making a clicking noise. Is that normal?

Air conditioners may make a clicking sound when they are turned on or after they stop working. This comes from the body unit, which contracts or expands as the temperature changes. This is normal and not a malfunction.

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My air conditioner is making a humming noise. Is that normal?

It is normal for your air conditioner to make a slight humming sound. This is especially the case in hot weather when your air conditioner needs to cool down its own unit as well as the inside of your house. 

 

If you think the sound is louder than it should be, or the appliance isn’t operating normally while making this noise, contact an authorised service agent.

My air conditioner is making a screaming noise. Is that normal?

If you hear a loud screaming sound coming from your air conditioner, turn it off immediately and call an authorised service agent. The most probable cause is a rise of internal pressure in your unit’s compressor, which can be dangerous.

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