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FAQ's

My washing machine won’t start or allow me to make any changes. Some lights keep blinking on the panel. Is this normal?

If the first and second additional function buttons blink three times when you rotate the programme selection knob, then the child lock is activated. You can’t make any changes to programmes, temperature, speed or additional functions while the lock is active. 

 

To deactivate the child lock, press the first and second additional function buttons simultaneously for three seconds while any programme is running. The lights on the buttons will flash while you do so. 

 

You can also switch the programme selection knob to the On/Off position when no programme is running to deactivate the lock. 

 

Activating and deactivating the child lock might change depending on your model. If the above button configurations do not work, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number.  

My washing machine is making a humming or whirling noise during drainage. Is that normal?

Your washing machine’s motor may make humming or whirling sounds while the drum is spinning. If you’re only hearing these sounds while your appliance is draining, there could be a problem with the drain hose. 

 

The drainage hose removes water from the drum. It shouldn’t be bent or clogged. Check the hose and unclog or straighten it if necessary.

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent. 

My washing machine is making a rattling or banging noise. Is that normal?

If the sound is rhythmic, the cause can be an unbalanced load or a foreign object in the drum. If you suspect this to be the case, stop the machine and drain the water inside. Remove foreign objects or add other items like towels to balance the load without exceeding the appliance’s capacity. 

 

These noises can also be caused by the appliance bumping against its hoses at the back, a wall or a cabinet. Check that the hoses are securely in place and that the appliance hasn’t moved from its original position. 

 

Lastly, check that the appliance is standing level and balanced on its feet. Try rocking your washing machine from side to side or back and forth. If it is wobbling too much, your flooring or the appliance's feet may be uneven.

 

Use a spirit level to check the appliance's balance. If it's off, adjust the feet by reaching under your refrigerator and finding the two front feet. Turn the feet clockwise or anti-clockwise, until they are firmly in contact with the floor.

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My washing machine is making a gurgling, slurping or sucking noise. Is that normal?

These sounds are normal while your appliance is draining the water left in the drum. It will stop when all the water is extracted.

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My washing machine is making a knocking noise. Is that normal?

If the sound is rhythmic, the cause can be an uneven load or a foreign object in the drum. If you suspect this to be the case, stop the machine and drain the water inside. Remove foreign objects or add other items like towels to balance the load without exceeding the appliance’s capacity.

 

These noises can also be caused by the appliance bumping against its hoses at the back, a wall or a cabinet. Check that the hoses are securely in place and that the appliance hasn’t moved from its original position. 

 

Lastly, check that the appliance is standing level and balanced on its feet. Try rocking your washing machine from side to side or back and forth. If it is wobbling too much, your flooring or the appliance's feet may be uneven.

 

Use a spirit level to check the appliance's balance. If it's off, adjust the feet by reaching under your refrigerator and finding the two front feet. Turn the feet clockwise or anti-clockwise, until they are firmly in contact with the floor.

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My washing machine is making a spraying, splashing or sloshing noise. Is that normal?

These sounds are normal while your appliance is filling with water. It’ll stop after a while. 

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My washing machine is making a clunking noise. Is that normal?

It’s normal to hear a clunking noise as your washing machine shifts from one stage to another, such as from agitation to spinning. In this case, a clunking sound is normal and not a malfunction. 

 

If the sound is rhythmic, the cause may be a heavy item or foreign object in the drum. If you suspect this to be the case, stop the machine and drain the water inside to remove the object. 

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My washing machine makes loud noises? How do I fix a noisy washing machine?

It’s normal for your washing machine to make noises during operation. 

 

If you feel that the noises are too loud or unusual, or if the appliance isn’t operating normally while making this noise, contact an authorised service agent.

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