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FAQ's

My dishes and kitchen utensils get broken or chipped in my dishwasher. How can I prevent this?

You may be loading your dishes incorrectly or overloading your dishwasher. Make sure all your dishes are tilted properly and that they’re not touching each other or the moving parts of the dishwasher. 

 

If you don’t load your dishes properly in the dishwasher, water sprayed during the wash cycle might cause dishes to strike against, scratch or even break each other.

 

If the problem continues, contact an authorised service agent. 

My dishwasher is making a banging or booming noise. Is this normal?

These noises generally occur in the water pipes. The force of incoming water can cause the pipes to rattle as the dishwasher water valve closes. This effect is known as “water hammer” and is a household plumbing issue. Also, check to see whether the hoses at the back of the appliance are banging against it.

 

If the sound is too loud or if you think damage is being caused to your walls or water pipes, seek the help of a qualified plumber.

My dishwasher is making a clicking noise. Is this normal?

It’s normal to hear a clicking noise as your dishwasher goes through a cycle. The clicking sound is either coming from the electronic control panel or from the timer. This is not a malfunction. 

 

If the sound is rhythmic, the cause may be an item inside the dishwasher tub. If you suspect this to be the case, stop the appliance and drain the water inside to remove the object. 

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My dishwasher is making a clunking noise. Is this normal?

It’s normal to hear a clunking noise during the wash cycle. The detergent dispenser will make this sound while its lid is opening. This isn’t a malfunction and will occur about halfway through a wash cycle.

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My dishwasher is making a humming noise. Is this normal?

It’s normal to hear a humming noise as your appliance is operating. Dishwashers have many parts such as the drain pump that hum audibly. This is not a malfunction.

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My dishwasher is making a knocking noise. Is this normal?

If the sound is continuous, it might be coming from the spray arms hitting your dishes. Stop your appliance and rearrange the dishes so that the spray arms can rotate freely. Check that no items are restricting the movement of the spray arms before you start your appliance. 

 

If the sound occurs every cycle, run your dishwasher empty. If the problem persists, contact an authorised service agent.

My dishwasher is making a rattling noise. Is this normal?

Some of your dishes may be moving inside your appliance. This isn’t necessarily a problem, but if you think that some items may get damaged, stop your dishwasher and rearrange the dishes. 

 

If the sound occurs every cycle, run your dishwasher empty. If the problem persists, it might be coming from the motor. In this case, contact an authorised service agent.

My dishwasher is making a snapping noise. Is this normal?

Your dishwasher drains and refills several times during a cycle. As it drains, the drain pump makes a snapping sound. This is normal and occurs several times during a cycle.

 

The sound could also be coming from the detergent dispenser lid if it has a hinged mechanism. When you’re opening the door, you may hear a snap as the lid is set free.

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My dishwasher is making a squealing or a rattling noise. Is this normal?

It’s normal to hear a squealing or a rattling pump noise if your dishwasher is new. New dishwashers make this sound because they don’t have any water in them. This isn’t a malfunction and may also occur if you haven’t used your dishwasher for a while.

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

Paint, print or etchings on some items are being worn off in my dishwasher. What can I do to prevent this?

Many decorated porcelain, glassware and chinaware items aren’t dishwasher safe. Paint, prints or etchings on these items may become discoloured or be washed off in the dishwasher. Check the manufacturer’s instructions on such items to see if they’re dishwasher safe.

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