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Popular Questions
How often should I defrost my refrigerator’s freezer unit? (For static fridge freezers or fridges)
It is recommended that you defrost your refrigerator's freezer unit approximately once a month or when the frost build-up reaches a thickness of 0.5 centimetres.
No-frost refrigerators do not need manual defrosting.
It sounds like there is flowing, spraying or bubbling liquid inside my refrigerator. Is that normal?
It is normal to hear noises that resemble the sound of running water as your refrigerator is running. These sounds are made when liquid and gas flow inside the refrigerant system. This is not a malfunction.
The sound could also be coming from the water supply if your refrigerator has an ice-maker, or from the automatic defrosting function if your appliance is a no-frost model. Try to determine where the sound is coming from. If it is coming from the freezer area or between the water supply and the ice-maker, the sound is normal and will stop automatically after a while.
If your appliance isn’t operating normally while making this noise, contact an authorised service agent.
My refrigerator is making a beeping alarm sound. How do I stop it?
The sound you're hearing is the door open alarm. If the refrigerator door or doors are left open, the door open alarm will be activated in a few minutes. As soon as you close the door, the alarm will turn off.
My refrigerator is making a bubbling, gurgling or whirring noise. Is that normal?
It is normal to hear noises that resemble the sound of running water as your refrigerator is running. These sounds are made when liquid and gas flow inside the refrigerant system. This is not a malfunction.
The sound could also be coming from the water supply if your refrigerator has an ice-maker, or from the automatic defrosting function if your appliance is a no-frost model. Try to determine where the sound is coming from. If it is coming from the freezer area or between the water supply and the ice-maker, the sound is normal and will stop automatically after a while.
If your appliance isn’t operating normally while making this noise, contact an authorised service agent.
My washing machine is making a clunking noise. Is that normal?
It’s normal to hear a clunking noise as your washing machine shifts from one stage to another, such as from agitation to spinning. In this case, a clunking sound is normal and not a malfunction.
If the sound is rhythmic, the cause may be a heavy item or foreign object in the drum. If you suspect this to be the case, stop the machine and drain the water inside to remove the object.
If your appliance isn’t operating normally while making this noise, contact an authorised service agent.
My washing machine is making a gurgling, slurping or sucking noise. Is that normal?
These sounds are normal while your appliance is draining the water left in the drum. It will stop when all the water is extracted.
If your appliance isn’t operating normally while making this noise, contact an authorised service agent.
My washing machine is making a humming or whirling noise during drainage. Is that normal?
Your washing machine’s motor may make humming or whirling sounds while the drum is spinning. If you’re only hearing these sounds while your appliance is draining, there could be a problem with the drain hose.
The drainage hose removes water from the drum. It shouldn’t be bent or clogged. Check the hose and unclog or straighten it if necessary.
If your appliance isn’t operating normally while making this noise, contact an authorised service agent.
My washing machine is making a knocking noise. Is that normal?
If the sound is rhythmic, the cause can be an uneven load or a foreign object in the drum. If you suspect this to be the case, stop the machine and drain the water inside. Remove foreign objects or add other items like towels to balance the load without exceeding the appliance’s capacity.
These noises can also be caused by the appliance bumping against its hoses at the back, a wall or a cabinet. Check that the hoses are securely in place and that the appliance hasn’t moved from its original position.
Lastly, check that the appliance is standing level and balanced on its feet. Try rocking your washing machine from side to side or back and forth. If it is wobbling too much, your flooring or the appliance's feet may be uneven.
Use a spirit level to check the appliance's balance. If it's off, adjust the feet by reaching under your refrigerator and finding the two front feet. Turn the feet clockwise or anti-clockwise, until they are firmly in contact with the floor.
If your appliance isn’t operating normally while making this noise, contact an authorised service agent.