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FAQ's

My tumble dryer is leaking water from the door. How do I fix a leaking tumble dryer?

When the door isn’t sealed properly, your tumble dryer may leak water. To prevent this, check the inner surfaces of the door and clean any lint that has accumulated on the seals. You can wipe the seals with a soft damp cloth.

My tumble dryer is making a metallic noise. Is that normal?

It’s normal for heat pump tumble dryers to make a metallic vibration noise. The pump compressor makes a metallic sound while functioning. This isn’t a malfunction.

 

If you hear more of a scraping sound, check the drum for foreign objects and remove them. 

 

If your appliance isn’t operating normally while making this noise, contact an authorised service agent.

My tumble dryer is making a rumbling noise. Is that normal?

If your appliance is new or hasn’t been used in a while, it’s normal to hear a rumbling noise for a few minutes.

 

If the sound is loud and continuous, the rollers that help turn the drum may be worn out. If you suspect this to be the case or if the appliance isn’t operating normally while making this noise, contact an authorised service agent.

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